CLICK HERE to download a RETURNS FORM. This MUST be completed and included with ALL returns otherwise they will not be processed.
What happens if you are not happy with your purchase?
Should you be unhappy with your purchase and wish to cancel your order for whatever reason, you must INFORM US IN WRITING BY FAX OR EMAIL (all these contact details appear on every page of our website) within seven days of the date that the equipment was delivered to you. We DO NOT accept notification by telephone. You will be entitled to a full refund of the cost of the goods, as long as the equipment is returned in its original packaging, complete, unused and with proof of purchase from us and a COMPLETED RETURNS FORM. Any goods correctly supplied will NOT be accepted for return without written notification within seven days of delivery or in any event after seven days of delivery if no written notification has been supplied.
Please note that you are responsible for the return of any equipment and Maintask Limited can accept no responsibility until we receive the equipment. You are responsible for any costs incurred in returning any goods to us. ALL RETURNS MUST BE SENT BACK TO US RECORDED DELIVERY. IT IS IMPOSSIBLE FOR US TO TRACK ITEMS SENT STANDARD MAIL.
Should any parts be missing, damaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged or consumable item.
Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.
Please allow 30 days for the refund to reach your account.
What happens if my purchase is faulty?
You must notify us in writing within 7 days of delivery of any faults or defects, describing any problems that you are experiencing. Responsibility for any product returned remains with you until such time as we receive it.
Goods returned must be adequately addressed and packaged so as to prevent any damage. A returns form must be included.
This warranty covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, wilful damage, modification, adaptation, overloading or repair unless authorized by us in writing. It also does not cover any consequential loss due to a product failing. Consumable items such as batteries, lamps, fuses etc. are not provided for under this warranty.
Goods returned under this warranty may be repaired or replaced with goods of similar specification at our discretion. Goods provided as replacement may be reconditioned as opposed to new.
Goods will not be repaired or replaced until such time as any sums due to us in respect of those goods have been paid in full.
CLICK HERE to download a RETURNS FORM. This MUST be completed and included with ALL returns otherwise they will not be processed.
