We have a variety of options for payment.
We accept Visa Credit and Debit cards, MasterCard, Maestro and American Express. You can also pay by PayPal, but this has to be done online.
If you wish to save your order, we can keep it on file for you and you can then call us on 01371 879 000 to make payment.
If your purchase isn't suitable and you wish to cancel your order, you must inform us in writing by fax or email (all these contact details appear on every page of our website) within 7 days of the date that the equipment was delivered to you. We do not accept notification by telephone.
You will be entitled to a full refund of the goods (minus original delivery costs) as long as the equipment is returned in its original packaging, complete, unused, in the condition in which it was sold and with proof of purchase from us. Any goods incorrectly supplied will no longer be accepted for return without written notification within 14 days of delivery or in any event after 14 days of delivery if no written notification has been supplied.
Please note that you are responsible for the return of any equipment to us. We accept no responsibility until we receive the equipment.
You are responsible for any costs incurred in returning any goods to us.
All returns must be sent back to us by recorded delivery. It is impossible for us to track items sent via standard mail.
Should any parts be missing, damaged, unsuitably packaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged, unsuitably packaged or consumable item.
Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.
We do test all our products before they leave the warehouse. However, we advise all customers to check products on arrival. If your goods are damaged, you must notify us in writing within 14 days of delivery of any faults or defects, describing any problems that you are experiencing.
We advise customers who take delivery via FedEx to alert us within 24 hours if your items turn up damaged in any way. With regards to faulty goods, we will collect and replace any items found to be faulty within our 14 day returns period. Thereafter, we operate a return to base warranty.
You will need to fill in a Returns form and send this to us with your product in its original packaging via recorded delivery.
Click here to download a Returns form. This must be completed and included with all returns otherwise they will not be processed.
Once we have received both the form and the goods in our warehouse, we will then arrange for a repair or a replacement. Any goods which you return to us for repair or replacement will be returned back to you free of charge.
Responsibility for any product returned remains with you until such time as we receive it.
Goods returned must be adequately addressed and packaged so as to prevent any damage.
The returns address is as follows:
Returns Department, H7 Media Systems Ltd, 14A Flitch Industrial Estate, Chelmsford Road, Great Dunmow, Essex, CM6 1XJ.
You can download a Returns form here or you can request one by emailing us at [email protected].
We are happy to refund goods returned to us within a 14 day period from the day you take delivery. Please advise us via email at [email protected]if you wish to return anything purchased.
Please note that this refund will only cover the cost of the returned goods.
Please also be advised that refunds may take up to 14 days to process and slightly longer to appear on your card or in your PayPal account.
We are happy to exchange goods returned to us within a 14 day period from the day you take delivery. Please advise us via email at [email protected]if you wish to return anything purchased.
Please fill in a Returns form and return it to us with your item, explaining which product you wish to exchange it for.
If you wish to exchange goods, additional delivery charges will apply as follows:
For European and International orders, quotes may vary to what you find online according to size and weights of goods purchased. Our warehouse will contact you if delivery charges exceed estimated prices quotes found online.
You can phone us on 01371 879000 or email [email protected] if you wish to amend or cancel your order.
All products come with a minimum warranty of 1 year. For particular brands, this is as follows:
This warranty covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, wilful damage, modification, adaptation, overloading or repair unless authorized by us in writing. It also does not cover any consequential loss due to a product failing.
Consumable items such as batteries, lamps, fuses etc. are not provided for under this warranty.
Goods returned under this warranty may be repaired or replaced with goods of similar specification at our discretion.
Goods provided as replacement may be reconditioned as opposed to new.
Goods will not be repaired or replaced until such time as any sums due to us in respect of those goods have been paid in full.
We are committed to helping the environment. Therefore, we have made it a priority to use recycled cardboard for all of our deliveries to reduce our carbon footprint on the environment.
We will hold any information that you provide on this web site. Information supplied by you may also be used to send you information about our products and services from time to time, subject to any objection or preference that you may indicate when submitting your details to us via this web site.
We will never disclose your information to anybody else unless ordered to do so by a recognised court order.
Yes. You can fax us a purchase order and we will organise that for you. Our fax number is 01371 704 758.
Please include separate names for both the billing and delivery addresses if necessary and include an email address from your school's finance department for us to send you your invoice.
Yes, you can recycle them. Click here for more information.
You can phone us at any time on 01371 879 000 between 9am and 6pm, Monday to Friday, or email us at [email protected]. Your call will be answered within 30 seconds and your email will receive a reply within an hour.
